Questions & Answers
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Shopping Information
Delivery Charges
Shipping fees depend on the destination and selected shipping method. The total cost will be calculated at checkout based on your location and preferred delivery option.
Delivery Time
Standard delivery typically takes 5–10 business days, depending on your location. International deliveries may take longer due to customs clearance and local handling.
Order Process
Once your order is placed, you will receive a confirmation email. After processing, we will ship your items and send you a tracking number to monitor your delivery in real time.
What Happens After Ordering?
Order Confirmation – You’ll receive a confirmation email shortly after your purchase.
Processing – We prepare and pack your items with care (usually within 1–2 business days).
Shipping – Once shipped, you’ll get a tracking number to follow your delivery status.
Delivery – Your package will be delivered to your chosen address within the estimated delivery window.
If you have any questions about shipping, delivery times, or your order status, feel free to contact our customer support team.
Where can I view my sales receipt?
Once your order is placed, a sales receipt will be automatically sent to your email. If you created an account during checkout, you can also view and download your receipts anytime by logging into your Primordial Glyph account and visiting the Orders section. Can’t find it? Feel free to contact us—we’re happy to help!
How do I add a gift receipt to an order?
To include a gift receipt with your order, simply check the “This is a gift” option at checkout (if available), and select “Add gift receipt.” You can also leave a note in the “Order Notes” section requesting a gift receipt. The gift receipt will exclude prices and can include a custom message if desired.
If you don’t see this option, feel free to contact us immediately after placing your order, and we’ll be happy to assist.
How long do I have to return an order?
You have 30 days from the date of delivery to return your order. Items must be unused, in their original condition, and with all tags or packaging intact. Once we receive and inspect the returned item, we’ll process your refund to the original payment method.
If you need help starting a return, please contact our customer support team.
Payment Information
How is the recipient reimbursed?
Once an order is successfully placed and confirmed, the payment is processed securely through our chosen payment gateway. If a refund is required, it will be issued directly to the original payment method used during checkout (e.g., credit card, PayPal, or other supported payment services). The processing time for reimbursements may vary depending on the payment provider, but it typically takes 5–10 business days to reflect in the recipient’s account.
Can I be reimbursed through the original payment method?
Yes, refunds are issued to the original payment method used at checkout. For example, if you paid with a credit card, the refund will go back to that same card. Processing times may vary depending on your payment provider, but most refunds are completed within 5–10 business days.
Can the country receiving the shipment be different than the country of purchase?
Yes, we do allow orders to be purchased from one country and shipped to another. During checkout, simply enter the billing address for the country of purchase and the shipping address for the recipient’s location. Please note that international shipping rates and delivery times will vary depending on the destination.
How can I return an item?
o return an item, please follow these steps:
Contact us within 30 days of receiving your order to request a return.
We’ll provide you with the return address and any necessary instructions.
Pack the item securely in its original packaging, including any tags or accessories.
Ship it back using a trackable method. Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
Once we receive and inspect your return, we’ll issue a refund to your original payment method.
Will I receive the same product that I see in the picture?
Yes, the product you receive will match the images shown on our website. We do our best to ensure that all photos accurately represent the color, design, and details of each item. However, please note that slight variations may occur due to lighting, screen settings, or handcrafted elements.
If you feel the item you received is significantly different, please contact us and we’ll be happy to help.
Will you restock items indicated as “out of stock?”
Some of our items are restocked regularly, while others—especially limited editions or handmade pieces—may not return once sold out. If an item is out of stock, you can sign up for restock notifications on the product page (if available), or feel free to contact us to check on availability.
We’ll do our best to keep you updated!
Orders and Returns
Delivery charges for orders from the Online Shop?
Delivery charges depend on your location and the shipping method selected at checkout. The exact cost will be calculated and displayed before you complete your order. We occasionally offer free shipping promotions, so keep an eye out!
For international orders, additional customs fees or import taxes may apply, which are the responsibility of the customer.
How long will delivery take?
Delivery Time:
Shipping times depend on your location and the shipping method you select at checkout.
Domestic orders typically arrive within 3–7 business days.
International orders usually take 7–21 business days, depending on the destination and customs clearance.
Delivery Cost:
Shipping fees are calculated during checkout based on your location and the weight of your package. We sometimes offer free shipping promotions or free shipping on orders above a certain amount.
You’ll always see the exact delivery time and cost before you finalize your order.
What exactly happens after ordering?
Once you complete your order, we immediately start processing it. Our team carefully prepares your items, checks quality, and packages them securely.
After packing, your order is handed over to the shipping carrier. You will receive a confirmation email with a tracking number so you can monitor your package’s journey.
If you have any questions during this process, our customer service is ready to help.
How long does the delivery take and how much does it cost?
Delivery Time:
Shipping times vary depending on your location and the shipping option you choose at checkout.
Domestic orders usually arrive within 3–7 business days.
International orders may take 7–21 business days, depending on the destination and customs processing.
Delivery Cost:
Shipping fees are calculated at checkout based on your location and package weight. Occasionally, we offer free shipping promotions or free shipping for orders over a certain amount.
You'll see the exact delivery time and cost before confirming your purchase.
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